Why Customers Don’t Care about Your “Customer Service”



Based on this law, it is my firm belief that all failure in business stems from not delivering enough service to enough of the right people. As small business leaders it is easy to get caught up in goal setting, financial projections, creating the right sales pitch, finding the fastest path to get out of debt or become a billion dollar company and completely lose sight of the fact that a healthy business is one that truly renders service to mankind.

While focusing on strategic areas of our business is important, we must make a point not miss the big picture.

Assisting other people just like us to solve their problems is what service is really all about. This act is the derivative of all true wealth.

Unfortunately, the word “service” has become “too commercial,” and is often used in a sterile manner to describe how we will “manage” the people that “get lucky enough” to buy from us.

Guess what! Customers don’t care about your “Customer Service,” and no one wants to be managed or “handled.”

People that desire our assistance want to be treated with kindness, respect, human dignity, and yes, they also expect us to deliver on the promise of our company.

For years motivational and personal development speakers have been telling entrepreneurs and wealth seekers to visualize what one desires, write it down, do the work and your dreams will come true. Don’t get me wrong, this can work…but only to a small degree if all of the things you visualize are for yourself.

How many times have you stopped to genuinely ask yourself the question “how can I render more service to more people.” What processes would you have in place? How would you feel if today your company sold 1000 times more of your current product than you did all last year? Would you feel good about it or would you feel ashamed because what you currently offer has limited value or is poor quality? What support systems would you need established to deliver the best product and truly serve the most people at a fair price?

If you’re already rendering this level of service, great. Please share your experience. If this concept is new to you I’d love to hear your comments.

I Rule Money, Money Doesn’t Rule Me


If you’ve ever had the chance to attend a T. Harv Eckard, Millionaire Mind Intensive the phrase “I Rule Money, Money Doesn’t Rule Me” will sound familiar to you and bring back memories. If you haven’t had the chance to attend, I’d highly recommend it.

It’s been a while since I’ve actually attended one of Harv’s events. However, this week as I brought on another team member (aka employee) I was reminded of this phrase and what it means. Why? Because, this choice required me to stretch…again.

Today, I took some time to consider the aforementioned phrase. Here is how I understand its meaning.

One who is wise commands his money to perform the action of carrying out his vision (grow a business, build a new house, support a community, expand a country etc.), he creates a plan and mindfully releases the money (i.e. hires workers and pays for goods and services) to return with the desired results of his plan. He understands that money is energy. While it is aways working, it is never far and longs to return to its master because this is its duty and purpose.

The wise man knows that he must diligently and sometime evenly frugally manage the remaining money in his possession to achieve his goal.

He does not compare his results to his peers and is not discouraged by what he sees in his bank balance. He knows that his success no matter how great is for his growth and to enrich the lives of others. He expresses gratitude for all he has and is inspired by his vision of a better world because of his efforts.

On the converse, one who is afraid does not command his money. He is ruled by it. This individual has limited vision and allows his situation and others to dictate the worthiness of himself and his plans. He hopes that money will be kind enough just to stick around and not leave him poor and on the street. He prays and pleads that the “money god” will be merciful to him and grant him a discount, a break or , a “big” client or contract.

He is non-committal, undisciplined in his thinking, and obsessive about getting things for free. In fact, he unknowingly feels entitled to it. The person in fear only thinks of how money or the lack thereof will affect him or his family. It is difficult for him to see the full picture of how his choices affect others.

One who is ruled by money is a hoarder, regularly worrying that he will not have enough. He compares himself to others and is always second place in his mind. He complains about what he has, all the while never realizing that all that he has is sufficient.

The one who is afraid has yet to realize that money is here to serve him so that he can serve others.
Are you ruling money or are you living in fear?

What steps can you take today to begin taking command of your experience with money?

How to Setup Facebook VideoCalling

FB VideoCalling

Facebook has finally done it… Yesterday in coordination with Microsoft & Skype, Facebook launched their new video chat. One of my friends introduced it this morning and I have spent the last hour calling my Facebook friends on video chat. I even met someone totally new though another friend. This is definitely a game changer for Facebook. While you can’t chat with groups just yet, rest assured, that capability is coming next.

If you’d like to start video calling with your friends simply visit Facebook.com/videocalling and click get started. There is even a great video to walk you through the process.

I promise you’ll never forget your first Facebook video call.

The Google Facebook War is in Full Swing


In effort to keep everyone informed about Google’s efforts to enter the social media space, I’d like to share an amazing article I found on Soshable.com today. These guys did an excellent review of the Google happenings. I thought about summarizing it because it is 3 pages long but…it’s really good and I didn’t want to take anything away from it. Enjoy and as always post your thought.
7 Reasons Why Google+ Will Succeed (and 1 reason why it will very likely fail) http://bit.ly/l7xKAJ

Champions Have Short Memories

The memory of a Goldfish is appx 3 seconds.

The memory of a Goldfish is appx 3 seconds.

Some times in business we are faced with challenges that hit us so hard emotionally, mentally, and/or financially, that we consider giving up on our dreams. During these times it is critical to remember that if we want to succeed and win like a champion. We must develop the habit of having a short memory.

I know you’re probably thinking that this is completely opposite from everything you’ve ever heard, but let me explain. I’m not talking about forget peoples faces and names after meeting them or conveniently forgetting to perform a task that requires significant effort.

When I say champions have short memories, what I mean is that we must develop the skill of letting go of past failures and let downs and allowing them to remain in the past so these events don’t cloud and prevent future successes.

We must practice forgiving ourselves and others even though we sometimes want to hold a grudge; we must practice being the bigger person and strengthening our resolve to move forward by putting systems or new practices in place that keep unsuccessful past events at bay.

Champions have short memories because they make a habit of learning, correcting past mistakes, and forgetting the pain, and drama associated.

Champions know that they can be right about “how bad their situations is” or they can be rich, happy, and/or living life on their terms.

What events and/or situations could you stand to have a shortened memory about today?